Terms of Service

By creating an account, signing in, or using any part of the MailerMonk service or free tools (collectively, the "Service"), you agree to these Terms of Service (the "Terms"). If you do not agree, do not use the Service.

The Service is operated by Afsan, an individual based in Bangladesh, as a sole proprietor (referred to here as "we", "us", or "MailerMonk").

You must be at least 18 years old to use the Service. The Service is intended for business use; if you are signing up on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

MailerMonk provides email-deliverability monitoring, DNS authentication checks (DMARC, SPF, DKIM, MX), blacklist monitoring, and related tools. We provide the Service "as is" and "as available". We may add, change, or remove features at any time.

You are responsible for safeguarding your account credentials and for any activity that occurs under your account. Notify us at [email protected] immediately if you suspect unauthorized access.

You agree that you will not:

• Monitor or scan domains that you do not own or do not have written authorization to monitor on behalf of the owner.
• Use the Service to facilitate, assist with, or evaluate unsolicited bulk email (spam) or any communication that violates applicable anti-spam laws (CAN-SPAM, CASL, GDPR / ePrivacy, etc.).
• Use the Service for any illegal purpose, or in violation of any local, national, or international law.
• Reverse-engineer, decompile, or attempt to extract source code from any part of the Service.
• Resell, sublicense, or rebrand the Service without our prior written permission.
• Abuse our infrastructure: bypass rate limits, scrape data programmatically beyond intended use, or attempt to disrupt the Service for other users.
• Use the Service to harass, harm, or impersonate any person or organization.

We may suspend or terminate accounts that violate this section without prior notice.

You own the domains, configuration, and content you add to the Service. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, copy, transmit, and process that content solely as needed to provide the Service to you. We make no claim of ownership over your data.

How we handle your data is described in our Privacy Policy, which is incorporated by reference into these Terms.

The MailerMonk software, brand, logos, copy, UI design, and documentation are owned by us and protected by copyright, trademark, and other laws. We grant you a limited, revocable, non-transferable, non-exclusive license to access and use the Service for its intended purpose, subject to these Terms. Nothing in these Terms transfers any ownership of our intellectual property to you.

Paid plans are not yet live at the time of writing. When they launch, the following will apply unless we publish updated billing terms first:

• Subscription fees are billed in advance on a recurring basis (monthly or annually) according to the plan you select.
• Subscriptions auto-renew at the end of each billing period until you cancel from your account settings.
• Fees are non-refundable except where required by law.
• Taxes (VAT, GST, sales tax) are not included in displayed prices and will be added where applicable.
• We may change pricing with at least 30 days' notice. Changes take effect at your next renewal.

Our free tools (DMARC checker, SPF checker, DKIM checker, blacklist checker, MX checker, and similar) and any free tier of the dashboard are provided gratis, with no service-level agreement. We may rate-limit, change, or discontinue free offerings at any time.

You may stop using the Service and delete your account at any time from the dashboard or by emailing us. We may suspend or terminate your access for breach of these Terms, suspected abuse, non-payment of amounts due, or to comply with legal requirements. On termination, your data is handled per the retention rules in our Privacy Policy.

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of deliverability data. Email deliverability depends on systems we do not control (mailbox providers, blocklists, recipient filters). We do not guarantee that emails monitored through the Service will reach the inbox.

To the maximum extent permitted by law, in no event will MailerMonk be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) USD 100.

You agree to defend, indemnify, and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your use of the Service, your content, your violation of these Terms, or your violation of any third-party right, including any intellectual-property or privacy right.

We may update these Terms from time to time. For material changes, we will give you notice by email or in-app banner before the new Terms take effect. Continued use of the Service after the effective date of an updated version means you accept the change. If you do not accept, you must stop using the Service.

These Terms are governed by the laws of the People's Republic of Bangladesh, without regard to conflict-of-law principles. The courts of Dhaka, Bangladesh have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. Before bringing a claim, both parties agree to attempt good-faith resolution by email for at least 30 days.

• Entire agreement — These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior agreements.
• Severability — If any clause is held unenforceable, the rest remain in effect.
• No waiver — Our failure to enforce a right is not a waiver of that right.
• Assignment — You may not assign these Terms without our consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.
• Force majeure — We are not liable for delays or failures caused by events outside our reasonable control (natural disasters, internet outages, government action, etc.).

Questions about these Terms? Email [email protected].